Same-Day Shipping

To avail of our same-day shipping service for select products like hardware or stock items, ensure that you place your orders by 3 PM EST from Monday to Friday. It's important to note that items requiring graphic work or printing are not eligible for same-day shipping and typically take 5-6 days to ship.

Delivery Locations

We currently provide delivery services to the USA and Canada. For deliveries outside these areas, a freight forwarder and wire transfer payment will be required. Please get in touch with us before placing such orders.

Shipping Options

Our shipping methods vary, with most packages delivered through ground transportation using carriers like FedEx. Expedited shipping options are also available for US customers, ensuring delivery within 6 to 8 days. Shipments to US territories utilize FedEx International Economy or International Priority services. Contact us for more details on Canadian shipping options.

Shipping Time

Typically, our products ship within 3 to 7 days. Some larger or heavier items are transported via truck or freight carriers. Additional details on these shipping methods can be found on our Shipping FAQ page.

Premium Delivery

Certain items qualify for Premium Delivery, an option that can be selected during checkout. With this service, your item will be delivered directly inside your premises within a 45-minute timeframe.

Package Inspection

Upon delivery, it is crucial to thoroughly inspect the package before the driver leaves. Any damages or shortages should be documented on the delivery receipt. Open and inspect all packages for damage immediately. In case of damage, retain all packing materials and take photos of the damaged product and packaging. Report any delivery issues within five business days.

Freight Deliveries

When receiving freight deliveries, document any external damage on the delivery paperwork. If internal damage is discovered, submit proper documentation for compensation claims. Failure to document may result in the carrier rejecting the claim. Reject delivery only if clear damage is visible on the actual goods being delivered. To report a rejected order, contact Special Services at 1-888-605-7850.

Shipping Charges

Calculated based on weight, distance, and shipping method, shipping charges may vary. Free shipping is available during special promotions, with a delivery time of 10-15 days. For Ground or Expedited orders, shipping costs are determined by the greater of physical weight or dimensional weight of the boxes.

Shipping Information

Enter your zip code to determine shipping costs. Our team ensures efficient packaging to guarantee safe delivery.

Cost-Effective Shipping

We employ cost-effective carriers and methods for shipping. Freight charges for truck shipments adhere to NMFC guidelines, with discounted rates applied in the final price.

Shipping Costs

It's important to note that shipping costs for ground or freight orders may exceed the charges listed on expresscanopy.com. We are not responsible for any price variations if you choose to use your own carrier account for shipping.

Shipping Days and Lead Times

Shipping days and lead times only consider weekdays, excluding weekends. Shipping orders commence transit on the next business day. For instance, an order scheduled to ship on Monday using 2-day Air will be delivered by the end of business on Wednesday.

Order Tracking

Customers can monitor estimated arrival times on our website through order tracking. Tracking information typically becomes available 48 to 72 hours after shipment.

Lead Time for Shipping

Our products may have a separate lead time for shipping, distinct from the actual transit time. Deliveries to the US usually have longer lead times compared to deliveries in Canada.

Delivery Date

Please be aware that expresscanopy.com does not guarantee the delivery date unless expedited shipping is selected. Estimated transit times for standard ground shipping are determined by the carrier's published transit times and may change.

Refunds

We do not offer refunds for delayed Ground shipments or late deliveries caused by factors such as weather conditions on guaranteed delivery services, including 3 day, 2 day, or next-day shipments.